Patient Rights

1. Right to Access Healthcare

Every patient has the right to access dental healthcare services without discrimination based on language, religion, ethnic origin, nationality, sex, age, social status or other personal characteristics.

2. Right to Information

You have the right to receive clear, understandable and sufficient information about your treatment.

• Your diagnosis and current health condition
• Recommended treatment options and any available alternatives
• Expected outcomes, possible risks and side effects
• The anticipated duration and estimated cost of treatment
• The name and professional qualifications of the dentist treating you

You may ask questions at any stage about aspects of your treatment that you do not understand or about which you would like more detailed information.

3. Right to Choose

As part of your treatment, you have the following rights:

• To choose your dentist where possible
• To request a second opinion
• To accept or refuse the proposed treatment
• To withdraw consent previously given before or during treatment

4. Right to Informed Consent

Before any treatment or procedure, you have the right to be informed about the proposed procedure, alternative options, expected outcomes and associated risks.

Where required, your informed consent will be obtained. Information should be provided in a clear and understandable manner that enables you to understand it.

Except in circumstances permitted by applicable legislation, no medical procedure will be performed without the required consent.

5. Right to Privacy and Confidentiality

The confidentiality of your personal and medical information is respected. Your health information and treatment records are processed and protected in accordance with applicable legislation and obligations relating to the protection of personal data.

For more detailed information about the processing of your personal data, please see our Privacy Policy.

6. Right to Respect and Dignity

Every patient has the right to be treated with respect, courtesy and dignity throughout the provision of healthcare, regardless of their personal characteristics or health condition.

7. Right to Treatment in a Safe Environment

Patients have the right to receive treatment in an environment that complies with applicable healthcare, hygiene, infection control and safety standards.

8. Right to Continuity of Care

You have the right to be informed about the necessary follow-up and review arrangements relating to your treatment plan and, where appropriate, to receive post-treatment support.

You may contact our clinic if you have any questions or concerns following your treatment.

9. Right to Access Your Records

Within the framework of applicable legislation, you have the right to request information about your X-rays, imaging records, treatment plans, consent documents and other medical records and, where the applicable conditions are met, to access those records.

10. Right to Make a Complaint and Provide Feedback

You have the right to provide comments, suggestions or complaints about the healthcare services you receive or your treatment experience.

MSc. Dt. Aykut Koşun values patient feedback and ensures that matters raised are appropriately reviewed.

You may submit a complaint or provide feedback using the following contact channels:

• Email: info@aykutkosun.com
• Phone: +90 542 142 7817

Patients also have the right, under applicable legislation, to apply to the Ministry of Health of the Republic of Türkiye and the relevant authorised patient rights units.

11. International Patients

International patients have the same fundamental patient rights as other patients receiving healthcare services in Türkiye.

Depending on the scope of the services and available resources, additional support may be provided to international patients in the following areas:

• Multilingual communication support throughout the treatment process
• Providing treatment information in a clear and understandable manner
• Guidance relating to travel and accommodation arrangements
• Follow-up and communication support after returning home

12. Patient Responsibilities

To support the effective protection of patient rights and the appropriate progression of treatment, we ask our patients to take reasonable care to:

• Provide accurate and complete information about your health
• Follow the agreed treatment plan and care instructions as far as reasonably possible
• Treat clinic staff and other patients with respect
• Attend scheduled appointments on time or, where a change is necessary, provide as much advance notice as reasonably possible
• Inform your dentist about medications you are taking, existing medical conditions, allergies and any significant changes in your health